Introduction to Refund Policy
1.Introduction
Thank you for choosing Payol as your AEPS (Aadhaar Enabled Payment System) and B2B (Business-to-Business) service provider. We value your trust in our services and are committed to providing you with the best possible experience. This Refund Policy outlines the terms and conditions governing refunds for our services.
2.Refund Eligibility
Payol offers refunds under the following circumstances:
a. Service Disruption: In the event of a service disruption or downtime that prevents you from accessing our services for an extended period, you may be eligible for a refund of the service fees for the affected period.
b. Double Transaction: If you are accidentally charged twice for the same transaction, you can request a refund for the duplicate charge.
c. Billing Errors: If you believe there has been an error in the billing of our services, please contact our customer support team immediately for a review and possible refund.
d. Cancellation of Services: If you decide to cancel your subscription or services with Payol, you may be eligible for a refund as per the terms of your subscription agreement.
3.Refund Process
To request a refund, please follow these steps:
a. Contact our Customer Support: You can reach out to our customer support team via email or phone to initiate a refund request. Please provide all relevant details, including your account information, transaction ID, and the reason for the refund.
b. Refund Review: Our team will review your request and investigate the circumstances leading to the refund request.
c. Approval or Denial: We will notify you of the approval or denial of your refund request. If approved, the refund will be processed within a reasonable time frame.
d. Refund Method: Refunds will be issued using the same payment method that was used for the original transaction unless otherwise agreed upon.
4.Refund Timeframe
The time it takes for your refund to be processed may vary depending on the payment method used and the specific circumstances of your request. Typically, refunds are processed within 7-10 business days.
5.Refund Exceptions
Please note that certain conditions may prevent a refund from being issued, including:
a. Violation of Terms: Refunds will not be granted if a customer has violated our terms of service or engaged in fraudulent activities.
b. No Show: Refunds will not be granted for services that were booked or reserved but not utilized or canceled within the specified timeframes.
6.Contact Information
For refund requests or any inquiries related to our Refund Policy, please contact us at:
Payol Customer Support
Email: support@payol.in
Phone: +91-8277 998 846
7.Changes to the Refund Policy
Payol reserves the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any updates.
By using Payol's services, you agree to abide by the terms and conditions outlined in this Refund Policy.
Thank you for choosing Payol as your trusted AEPS and B2B service provider.
Payol Digital Technologies Private Limited
For refund requests or any inquiries related to our Refund Policy, please contact us at:
Payol Customer Support
NEAR HEAD POST OFFICE, Hazaribagh Hazaribag-825301,Jharkhand